Terms & Conditions

• You must be at least 18 years old, or have the consent of a parent or guardian, to create an account and buy a course.
• Give us accurate information and keep it up to date. The name on your account is the name printed on your certificates.
• Your account is personal. Keep your password confidential and do not share your login or let anyone else use your account. You are responsible for activity on your account until you tell us it has been compromised.
• We may suspend or close an account that breaks these terms (see section 12).

Our courses are digital content: pre-recorded video lessons and related materials that you watch online through your account. Each course page describes what the course contains, its level and its price.

• Access starts when your payment is confirmed, or, where a course requires it, once we have approved your enrollment. Free courses start when you enroll.
• Unless a course page states a different period, access has no end date: you can watch the course for as long as it remains available on the platform. If we ever retire a course you have bought, or close the platform, we will tell you by email at least 60 days in advance so that you can finish it.
• Courses are streamed. They cannot be downloaded.
• You need a reasonably modern device and browser and an internet connection fast enough for video. These are your responsibility.
• We may improve or update lessons from time to time. An update will not reduce what you paid for.
• Some courses ask you to sign a course agreement before you pay. Where that agreement and these terms say different things about that course, the course agreement applies.

• Prices are shown on each course page in the currency displayed and include VAT where it applies. The total is shown again before you pay.
• Payments are processed by Stripe. We never see or store your full card number. If you choose to save a card for later, it is stored by Stripe, and you can remove it at any time from your account.
• Your order is accepted, and the contract between us is concluded, when your payment succeeds. We then email you an order confirmation.
• If a payment is later reversed, refunded in full or disputed with your bank, access to the course ends.

If you are a consumer in the EU you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content that is made available immediately, this right ends once access has started, provided you asked for immediate access and acknowledged that you would lose the right. We ask you to confirm this at checkout.

The details, including how to withdraw, when refunds are given, and a model withdrawal form, are in our Refund & Withdrawal Policy, which forms part of these terms.

All course videos, lesson materials, texts, images, designs, logos and the website itself belong to MILANANAILS or its licensors and are protected by copyright and other intellectual property laws. All rights are reserved. Buying a course gives you a licence to watch it. It does not transfer ownership of any content to you.

We grant you a personal, non-exclusive, non-transferable, revocable licence to view the courses you have access to, through this website, for your own learning.

You must not, and must not allow anyone else to:

• download, copy, record or capture any course content, including by screen recording or by filming a screen;
• share, publish, upload, stream, sell, rent or distribute any course content, in whole or in part;
• share your account or login details, or use one account for more than one person;
• show a course to a group, a class or the public, or use it to teach your own paid course, without our written permission;
• remove, hide or alter any watermark, copyright notice or other identifying mark;
• bypass or interfere with any technical measure that protects the content, or use any tool to extract videos or their addresses;
• use course content to train, test or develop software or artificial intelligence systems.

To protect our content, videos are displayed with a visible watermark that identifies your account, and we keep records of access. If we have good reason to believe that you have broken this section, we may suspend or end your access without a refund, to the extent the law allows, and claim compensation for the loss caused.

If you believe that something on this website infringes your own copyright, please write to [email protected] with the details and we will look into it promptly.

Some courses invite you to upload photos or videos of your practical work, or a signed course agreement. You keep all rights in what you upload. You give us permission to store it and to review it in order to assess your work and run the course. We will not publish your work, for example in a gallery or on social media, without asking for your separate consent first.

Only upload material that is your own and that you are allowed to share. Do not upload anything unlawful, offensive, or that shows another person without their permission.

When you complete every lesson of a course we issue a certificate of completion in the name on your account. Each certificate has a unique number, and anyone who has that number can check on this website that the certificate is genuine. The check shows your name, the course and the date of issue.

A certificate confirms that you completed our course. It is not a state-recognised qualification or a licence to practise. Check which qualifications or licences your country requires before offering services to the public.

Products shown in our shop are ordered either through the purchase link on the product page or by contacting us. The seller, price, delivery terms and return terms that apply to a product order are given to you before you place that order. Your statutory rights as a consumer, including the 14-day right of withdrawal for goods bought at a distance, apply to those orders.

When using the website you must not:

• break the law or infringe the rights of others;
• attempt to gain access to accounts, courses or data that you are not entitled to;
• probe, scan or test the security of the website, or disrupt it, for example by overloading it with requests;
• use automated tools to collect content or data from the website;
• introduce viruses or other harmful code.

We must supply courses that match their description and work as they should. If digital content that you bought is faulty or does not match its description, you have the legal guarantee of conformity under EU law as applied in Cyprus (Directive (EU) 2019/770): we will put it right within a reasonable time, and if we cannot, you are entitled to a price reduction or a refund.

Our courses teach practical techniques that involve tools, chemicals and electrical equipment. Follow the safety guidance in the lessons and the manufacturers' instructions, and take care when practising. The courses are education, not medical advice.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights as a consumer. Subject to that:

• we are responsible for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, and not for loss that was not foreseeable;
• we supply the courses for personal learning. If you use them for a business, we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity;
• we are not responsible for delays or failures caused by events outside our reasonable control, such as an outage at an internet or hosting provider.

We aim to keep the website available at all times but cannot promise that it will never be interrupted, for example during maintenance. If a course you paid for is unavailable for a significant time because of a fault on our side, contact us and we will put it right.

You can stop using the website at any time and can ask us to close your account by writing to [email protected].

We may suspend or close your account, and end your access to courses, if you seriously or repeatedly break these terms, in particular section 6 (copyright) or section 10 (acceptable use), or if a payment is reversed. Where it is reasonable we will warn you first and give you the chance to put things right.

We may update these terms, for example when the law or our services change. The version that applies to a purchase is the version in force when you made it. If a change significantly affects a course you have already bought, we will tell you by email before it takes effect.

If something is wrong, please contact us first at [email protected]. We will try to resolve it quickly and fairly.

If you are a consumer and we cannot resolve your complaint, you may contact the Consumer Protection Service of the Ministry of Energy, Commerce and Industry of the Republic of Cyprus, or use an approved alternative dispute resolution (ADR) body. Consumers living in another EU country can also ask their national European Consumer Centre for help. The European Commission's Online Dispute Resolution platform was closed on 20 July 2025 and can no longer be used.

These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of that country and may bring proceedings in the courts there.

If a court finds part of these terms invalid, the rest continues to apply.

Questions about these terms: [email protected]. How we handle your personal data is explained in our Privacy Policy and Cookie Policy.