Refund & Withdrawal Policy

If you are a consumer and buy from us online, you normally have the right to withdraw from the contract within 14 days without giving any reason. For a course, the 14 days start on the day you buy it.

Our courses are digital content that is not supplied on a physical medium. At checkout we ask you to tick a box to confirm two things:

• that you want access to the course immediately, before the 14-day withdrawal period has ended; and
• that you understand that, as a result, you lose your right of withdrawal once access to the course has begun.

We confirm this in the order confirmation we email to you. Once your access to the course has started, the purchase can therefore no longer be withdrawn under the 14-day right.

If you bought a course but your access has not started yet (for example, your enrollment is still waiting for our approval), you can still withdraw within 14 days of purchase and we will refund you in full.

Separately from the right of withdrawal, you are protected by the legal guarantee of conformity. If a course is faulty, cannot be accessed because of a problem on our side, or does not match its description, tell us. We will put it right within a reasonable time. If we cannot, you are entitled to a proportionate price reduction or a full refund.

Write to [email protected] from the email address of your account, tell us which course it concerns and, if possible, the date of purchase or the payment reference from your order confirmation. You can use the model form below, but you do not have to. To meet the 14-day deadline it is enough to send your message before the period ends.

• We refund the full amount you paid, without undue delay and no later than 14 days after the day we receive your withdrawal.
• We refund to the payment method you used, unless you expressly agree otherwise. You pay no fee for the refund.
• When a purchase is refunded, your access to that course ends.

If you do not recognise a charge or think it is wrong, please contact us first. We can usually sort it out faster than a bank dispute. If a payment is disputed with the bank (a chargeback), access to the course is suspended while the dispute is open.

For physical products ordered at a distance, the 14-day period starts on the day you receive the goods. The return and refund terms that apply to a product order are given to you before you place it. Sealed goods that are not suitable for return for health or hygiene reasons (such as cosmetics) cannot be returned once you have unsealed them after delivery.

Complete and send this form only if you wish to withdraw from the contract.